In large projects, one of the typical questions I get asked is: should we use one Adobe Marketing Cloud (AMC) or multiple? Unfortunately, there is no black or white answer here, but many shades of grey. However, in the end, you have to choose one option and this decisions is final. Let me share with you some tips to choose wisely.
In my previous post, I explained how to use Adobe Analytics in mobile apps, as there are many similarities between web and apps. However, there are very clear differences, like the fact that an app is installed in a mobile device and a web is not. This gives the SDK the opportunity to capture additional metrics and dimensions in what we call lifecycle metrics. You might also see them named as mobile metrics and dimensions.
After adding the app to Adobe Mobile Services and including the SDK in the mobile app project, the fun starts. Now you can start using the full power of the Adobe Experience Cloud in your app. Let’s start by capturing the user’s behaviour, so you can analyse it in Adobe Analytics. This is very similar to what a web analyst would do with the web.
In this fast-changing world we are living in, we tend to concentrate too much on the details and forget about the big picture. As, probably, many of you, I started by just thinking on how to solve the particular questions my customers had. One day, though, I had one of those enlightenment moments and I started to think in use cases instead. Let me explain you my journey until I realised how important the use cases are.
In most of my posts, I refer mainly to the Adobe Experience Cloud applied to the web. I have written a few posts on mobile apps, but I have not yet written an introduction to Adobe Mobile Services. In my experience, it has surprised me the lack of knowledge there is about what you can do with an app. Today I will explain how to use the Adobe Experience Cloud with mobile apps.
The Profiles & Audiences core service has two main components: Customer Attributes (the “profiles” part) and the Audience Library (the “audiences” part). Today I am going to focus on the latter, which is also called Real-Time Audiences. As its name implies, it allows you to create audiences, for which visitors qualify in real time.
When the Adobe Marketing Cloud was rolled out, it included some new features, which were not part of any individual solutions. These features were called Core Services. One of these features was Customer Attributes, part of the Profiles & Audiences core service. If you do not have an AAM license, it can be very useful in a few use cases. Let’s see how to set Customer Attributes up.